One area of confusion concerning Cloud computing is its relationship with outsourcing: ultimately IT service delivery from the Cloud is outsourcing because it is the delivery of shared, multi-tenanted IT services by external parties for the consumption of organisations of all sizes in any geography. However, for those organisations already outsourcing aspects of their IT, the Cloud delivery model raises operational questions about how best to transition to this lower cost capability and which areas offer the most appropriate point from which to begin the migration. And what indeed should the CIO expect from an outsource agreement as this delivery model becomes more mainstream? An area we explored in “ Cloud Computing – A step-change for IT services”, and that is now coming more sharply into focus, is the role of the service integrator. This is the ability of the service provider to assist with the integration of SaaS solutions and on-premise software implementatio...
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